To enter our Technical Support Zone, please enter your customer PIN number in the box below.

	Customer PIN

Once inside, you will be able to:

1. Download Tech Notes
(In Adobe Acrobat .PDF format)

2. Download Software Updates

3. Download User Manuals & Tutorials (In Adobe Acrobat .PDF format)

4. Request CD Software Update

If your technical support has expired, you will not be able to log in. If you would like to update your technical support or would like more information, please call us at (888) 270-6878.

Please keep the following in mind when you need technical help. The User Manuals supplied with your software contain answers to many commonly asked questions. Please try to locate the solution to your problem in these manuals first.

When calling a PartMaker technical support agent, please follow these guidelines to ensure prompt and
effective support:

• Be ready to describe the problem in detail and know what product version and level you are working with. Document what happened, particularly if you cannot call immediately after the problem occurred.

• Be in front of your computer while you call.

• If possible, try to duplicate the problem. The support technician may request that you do this while you are on the phone. Also, be prepared to submit jobs, tools, cycles, and Post Config files as well as sample G-code programes via Email.

• Have a complete description of your hardware, including CPU, mouse, math-coprocessor and memory.